Refund policy

At Nbyula, we strive to provide exceptional service in connecting students with trusted study abroad partners. Please read our refund policy carefully before making any payment.

Last Updated: January 7, 2025

REFUND PROCESS

  1. Submit a refund request via email to hello@nbyula.com with your transaction ID and reason
  2. Our team will review your request within 5-7 business days
  3. If approved, refunds will be processed to the original payment method within 10-14 business days

NON-REFUNDABLE FEES

  • Processing fees charged by payment gateways
  • Services already rendered by our partner network
  • Third-party fees paid to partners on your behalf

IMPORTANT NOTES

As we provide access to a network of service providers rather than physical products, our services begin immediately upon payment confirmation. We encourage you to review all service details carefully before making a payment.

For any questions regarding refunds, please contact us at hello@nbyula.com.